Parts Manager

Overview

Join to apply for the Parts Manager role at Allegiance Truck Centers
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Welcome to Allegiance Trucks. Since our founding in March 2019, we have grown to over 40 locations across ten states, representing top brands and serving the Northeast trucking community. We are a veteran-friendly organization, offering training, career growth, and a comprehensive benefits package.

• Competitive starting pay
• Excellent health benefits including Medical, Dental, and Vision; life insurance; and additional voluntary coverage options
• Generous Paid Time Off (vacation, sick time, floating holidays)
• 401(k) with Company match
• Opportunities for training and advancement

• Responsible for the overall performance of the parts department.
• Supervise personnel: interview, hire, train, assign work, appraise performance, and address issues.
• Train employees on company policies, department procedures, safety, and goals alignment.
• Motivate parts staff to deliver high levels of customer service.
• Prepare annual marketing, budget, price levels, and discount criteria for the area of responsibility.
• Identify customer needs and recommend solutions.
• Maintain safe and secure environment by following safety standards and procedures.
• Identify prospective customers and manage leads from various sources.
• Update job knowledge through education and product information.
• Develop, implement, and maintain inventory control and monitor accuracy.
• Communicate goals daily, weekly, and monthly with the Parts Department.
• Foster collaboration between parts and other dealership departments.
• Other duties as assigned by the manager.

• Understand and apply U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Keep compliance with regulations for Idealease and contracted customers; stay current with changes.
• Monitor CSA Vehicle Basic scores for customers.
• Maintain maintenance file documentation in accordance with CFR 396.
• Develop and enforce safety policies and procedures.
• Coordinate with Facilities Manager to ensure compliance with safety and environmental standards.

• Create and maintain positive customer relationships.
• Maintain minimum 90% customer retention rate.
• Investigate and resolve customer maintenance issues with a prescribed course of action.

• Review monthly financial results against the business plan and take corrective actions as needed.
• Monitor department productivity measures.
• Maintain a clean, safe, customer-focused shop environment.
• Develop and promote parts training.
• Assist in collecting past due invoices as needed.
• Handle customer, employee, and vendor issues professionally.

• Consistent track record of meeting and exceeding sales goals
• Minimum high school diploma or GED
• Minimum 5–7 years of trucking/automotive management experience
• Valid driver’s license and satisfactory MVR

Employment eligibility and other requirements may apply. Allegiance Trucks is an Equal Opportunity Employer (EOE).