Assistant Customer Service Manager - Front End

Salary: $15.75-$25.00

SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times.

Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

• Ensure the highest level of customer service and courtesy at all times.
• Consistently work within company 5S efficiency standards.
• Ensure each associate asks each customer for an Advant Edge Card and acknowledges customers at the beginning and end of each transaction.
• Be aware of shrink-related items and how to control them.
• Train and supervise all cashiers, bottle associates, and service clerks.
• Schedule associates and perform administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Maintain adequate supplies to operate the Front End area and manage expense control.
• Manage cash control of all media collected at registers per company policies and procedures.
• Maintain detailed cashier log books to provide audit information as required.
• Assist the Customer Service Manager with Front End expenses (e.g., payroll, cashier over/shorts).
• Ensure all customer orders are rung accurately, efficiently, and in accordance with corporate policies and procedures.
• Record pricing errors promptly.
• Keep Front End operation neat, safe, clean, and compliant with all company and state sanitation regulations.
• Maintain a neat, clean, and organized workstation according to 5S standards.
• Ensure front end merchandising racks have adequate levels of merchandise and are kept neat and clean.
• Ensure Front End associates consistently work within company efficiency standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

• Must be at least 18 years of age.
• Satisfactory Performance Reviews.
• Strong organizational skills and ability to multi-task.
• Ability to manage others and demonstrate follow-through to achieve results.
• Strong communication skills.
• Basic literacy.
• Basic computer skills.

High School Diploma or equivalent. 1-3 years related experience.

• Exposure to Cold Environment:
  Occasional 1-3 hours
• Exposure to Hot Environment:
  Occasional 1-3 hours
• Bending:
  Constant 5-8 hours
• Walking:
  Constant 5-8 hours
• Standing:
  Constant 5-8 hours
• Sitting:
  Occasional 1-3 hours
• Squatting/Kneeling:
  Constant 5-8 hours
• Grasping/Finger Movement & Dexterity (Left/Right Hands):
  Constant 5-8 hours
• Twisting:
  Constant 5-8 hours
• Pivoting:
  Constant 5-8 hours
• Lifting:
  Occasional 1-3 hours up to 75 lbs
• Pushing/Pulling:
  Frequent 3-5 hours up to 75 lbs
• Lifting:
  Frequent 3-5 hours up to 50 lbs
• Lifting:
  Occasional 1-3 hours up to 25 lbs

• Phone
• Computer Applications
• Calculator
• Register
• Cleaning tools, mop, broom, rake, and shovel
• Floor Machine

* Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated:
June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.