Rental Evening Supervisor

Job Title
:
Rentals-Evening Supervisor

Department
:
Rentals

Position Status
:
Full-Time

Pay Range
: $17-19/hour

FLSA Status
:
Non-exempt

Reports To
:
Rental Manager

Date
:
Winter  Season

Job Summary
:
Oversee all pre-season planning and preparation, in season operations, and post-season shut-down of a high-volume rental, repair and retail facility.

• Recruit, hire, train, schedule, supervise and discipline all Rental/Repair staff
• Ensure smooth operations of the shop through uncertainty and change positively
• Provide an important piece of our guests’ memorable experience at Bolton Valley by upholding a strong positive culture while having fun
• Plan, purchase and maintain a profitable retail program that provides guests with the products they are looking for and increases shop profits
• Give consistent feedback and mentor the team to create a positive and productive environment.
• Ensure department and staff have all supplies needed to perform effectively
• Maintain all safety records regarding equipment testing and repairs
• Coordinate after-school program with ASP Coordinator
• Complete all post-accident reports and inspections for accidents involving rental equipment
• Maintain and service rental equipment inventory
• Restock retail inventory and inform manager of supplies needed before running out
• Identify areas for improvement in shop presentation, flow and profitability
• Ensure cleanliness and functionality of all aspects of the shop’s operation
• Responsible for completing all tasks required for closing of shop
• Perform all other tasks of Rental/Repair/Retail Staff
• Trains all staff in POS, product knowledge, resort information, guest service and online fulfillment

NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holidays and weekends.

Customer Service Expectations: This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. In addition, as supervisor, employee must also handle guest complaints and other feedback and provide performance feedback to employees.

• High School Diploma
• Extensive prior work experience in a rental and/or retail shop in the ski industry
• Previous management or supervisory experience
• Previous customer service experience
• Previous cash handling experience helpful
• Ability to work a flexible schedule: including nights, weekends and holidays

• Excellent customer service, supervisory & communication skills
• Extensive familiarity of ski & snowboard equipment, tuning, testing and rental procedures
• Knowledge of industry safety standards
• Knowledge of retail products and trends
• Self-motivated with the ability to multi-task
• Passion for the sports of skiing & snowboarding
• Ability to complete tasks quickly and under pressure
• Familiarity with all tuning equipment
• Patience

• Prolonged periods of standing and walking short distances
• Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)
• High noise levels and crowded spaces during busy times
• Occasional snow shoveling and moving ski racks

Work is performed primarily indoors, but may include limited outdoor tasks such as moving ski racks and shoveling snow. Noise levels can be high and space crowded during busy times. Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potentially harmful fumes or chemicals from tuning and cleaning processes, and equipment stored on racks and shelves that could fall.

Must use provided personal protective equipment when tuning.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly…