Associate, Customer Success Manager

Employer Industry: Endpoint Management and Security Solutions

• Salary up to $135,000
• Equity awards and a generous benefits package including medical, dental, and vision plans
• Opportunity for career advancement and growth within the organization
• 5 days of volunteer time off (VTO) to contribute to community causes
• Supportive and collaborative work environment focused on diversity and inclusion
• Hybrid work schedule with a minimum of three days in the Addison, TX office

• Ensure successful business outcomes for customers leading to retention and expansion by collaborating with account teams
• Develop and maintain relationships with customers to align with their business needs
• Identify integration opportunities for Tanium solutions within customer business processes to enhance ROI
• Manage activities and data to drive adoption and value against customer agreements
• Support Executive Business Reviews and contribute to internal practice development efforts

• BA/BS or equivalent experience preferred
• 1-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management/Professional Services, preferably in a SaaS business model
• Demonstrated consulting and project management skills
• Working knowledge of endpoint technology
• Strong communication and listening skills

• Experience in a fast-paced environment and ability to work with ambiguity
• Eagerness to learn technology foundations and become a technical advisor on the Tanium platform
• Professionalism and a values-driven approach to customer interactions
• Curiosity and willingness to learn from various disciplines and roles at the employer

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.