Operations Project Consultant - Document Fulfillment Services

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

The Operations Project Consultant serves as a key leader within the DFS Testing organization, responsible for managing the end‑to‑end testing lifecycle for releases, business as usual, and enterprise initiatives. This role owns test planning and approvals, execution oversight, status and reporting, change control coordination, site scheduling, and deployment/post‑install validation. The consultant ensures all DFS standards are met, and that testing is delivered on time, with quality, and without production impact.

Responsible for the day‑to‑day coordination of testing initiatives and execution of core functionality testing. This role will coordinate multiple testing execution activities with several areas including User Acceptance Testers, production operations, Line of Business contacts, and project resources. Provide technology partners with needed artifacts to administer Base support user configuration updates to the operational workflow application. Provides support for implementation of products/services and operational solutions and performs post‑production validation.

Attends project roadmap calls, review project information and determines testing needs based of scope of project. Executes tests and communicates results to front line units, support partners, and management. Responsible creating test plans, UAT scrips, and escalating testing defects. Must have strong risk management oversight of the operations area.

Schedule:

Monday - Friday | 8:00 am – 5:00 pm

Responsibilities:
Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving…