Part-Time Airline Customer Service Rep​/Ground Operations Agent

Position: Part-Time Airline Customer Service Rep/ Ground Operations Agent
Location: Town of Vermont

Part‑Time Airline Customer Service Rep / Ground Operations Agent

• Posted:
  December 12, 2025
• Airport
• Washington County

Job Title

Part‑Time Airline Customer Service Rep / Ground Operations Agent

Grade

3

Department

Regional Airport

FLSA Status

Non‑Exempt

Reports To

Airline Station Leader

General Definition of Work

This position is responsible for providing customer service to all passengers and will include ground operations, aircraft cleaning, and security for inbound/outbound flights. Direction is provided by the Airline Station Leader and/or the Airline Lead Cross Utilized Agent, who are supervised by the Airport Director.

Essential Functions / Typical Tasks

• Report promptly at the assigned time of duty for HGR Allegiant flights and remain on duty until the shift is complete.
• Represent the airline to passengers and assist with ticket sales, reservations, changes, and rebookings, providing friendly service and maintaining positive public relations.
• Conduct passenger check‑in and manage the movement of checked baggage.
• Provide airline information to passengers as required.
• Greet passengers at the terminal and direct them to the airline ticket counters.
• Assist in passenger boarding, including training to operate jet bridge.
• Help prepare and complete all paperwork associated with aircraft movement.
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal aircraft in and out of the gate area.
• Complete all required computer‑based training and on‑the‑job training within 60 days of hire.
• Attend monthly computer‑based training sessions.
• Participate in training classes such as De‑icing, Ground Security Coordination, Ramp Observers, Gate Agent, Marshaller, Food Service, and Snack Bar attendant.
• Perform related tasks as required.

Knowledge,

Skills and Abilities

The representative should be friendly, prompt, and courteous. Must be able to escort passengers, push wheelchairs, handle complaints calmly, and provide information over the PA system or otherwise. Must know procedures for unaccompanied minors, law enforcement officers, Hazmat, and air‑freight guidelines.

Education and Experience

Entry‑level; high‑school graduate (or equivalent) and at least 18 years old. Basic math skills and experience handling ticket sales are preferred but not required.

Physical Requirements

Ability to lift luggage up to 60+ pounds repeatedly. Must be able to enter ticket information and use the computer, with a typing speed of at least 30 wpm. Clear reading, writing, and speaking English required. A valid MD Class C driver’s license or equivalent is required.

Special Requirements

Successful background investigation (no criminal history, 10‑year or longer check) and a drug test. Security clearance required ft work is required, including weekends and holidays. Flexibility is essential.

Equal Opportunity Statement

Washington County is an Equal Opportunity Employer. Individuals requiring special accommodations or assistance are requested to contact the Human Resources Department at 240‑313‑2350, Voice or TDD (D/HH use 711) M/F/H/V.

Application Information

To apply, send a resume and cover letter to the Human Resources Department at 100 W. Washington St., Room 2300, HAGERSTOWN, MD 21740‑4735, or call (240) 313‑2350. Applications are only accepted for posted positions.

Contact Information

WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES
100 W. Washington St., Room 2300, HAGERSTOWN, MD 21740‑4735
Telephone: (240) 313‑2350
Fax: (240) 203‑6355
Deaf and Hard of Hearing:
Call 7‑1‑1 for MD Relay
Web Site:
Job Line: (240)‑313‑2360

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