Director of Operations

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states.

Transforming healthcare delivery with a patient‑first approach, we prioritize convenient access to both in‑person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five‑time Modern Healthcare Best Places to Work in Healthcare winner and a six‑time Best in KLAS award winner for employer‑sponsored healthcare services.

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands‑on leadership to build a high‑performing regional operation that delivers measurable value to clients, patients, and teammates.

• Own full P&L responsibility for the region, including labor, supplies, and expense management.
• Drive performance against budget while maximizing impact for patients and clients.

• Champion a culture of operational discipline, quality, safety, and infection control across all health centers; lead adoption of standardized systems and tools to monitor performance, including online auditing and in‑person reviews.
• Drive achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
• Ensure collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
• Provide compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
• Coordinate workflow in health centers, prioritize key tasks, and shift duties as necessary to achieve maximum success for patients, teammates, and clients.

• Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
• Align team goals with broader department and company initiatives; fully accountable for delivered results and goal achievement of the team.
• Oversee center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
• Collaborate with onboarding team to ensure seamless startup of new centers in market.
• Complete annual performance reviews for all direct reports.
• Communicate in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Respond to care team issues regarding health center operations; maintain open communication and positive working relationships with all members of the team, including MA, providers, support teams, and shared services.
• Foster a culture of communication, engagement, accountability, and continuous learning; conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

• Drive visit volume, engagement, and participation rates across the region.
• Participate in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
• Ensure health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

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