Regional Operations Training Coordinator

Regional Operations Training Coordinator

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states.

Transforming healthcare delivery with a patient‑first approach, we prioritize convenient access to both in‑person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five‑time Modern Healthcare Best Places to Work in Healthcare winner and a six‑time Best in KLAS award winner for employer‑sponsored healthcare services.

The Regional Operations Training Coordinator ensures teammates and leaders are well‑prepared, supported, and equipped for success. The role partners with Operations leaders to coordinate onboarding, training, and operational excellence initiatives—organizing logistics, aligning stakeholders, and ensuring the right resources are in place at the right time. It also tracks participation, supports change initiatives, and maintains clear and consistent communication to create a seamless teammate experience and strengthen operational performance.

• Play a pivotal role on the Regional People Team by leading and implementing people strategies that drive the region’s growth and success by aligning talent, culture, and performance priorities across the region.
• Collaborate with GMs and regional leaders to oversee onboarding for clinical and operations teammates, including orientation, shadowing, learning paths, and follow‑up.
• Organize logistics to streamline onboarding across the region, tracking progress and serving as the central accountability point.
• Partner with SMEs to design, update, and deliver training programs, playbooks, job aids, and courses that reinforce best practices and support continuous improvement.
• Ensure training programs align with regional performance outcomes such as efficiency, compliance, quality, and engagement.

• Coordinate remedial training by connecting teammates to appropriate resources (e.g., system, EHR, or clinical training) and clinical mentor programs.
• Partner with leaders and SMEs to oversee completion of clinical competency and programs (new hire, annual, ad hoc, P3/Propel), ensuring visibility, fairness, and compliance across the region.
• Support change readiness by coordinating training, resources, and communication for new tools, systems, and workflows.
• Work with operations leaders to standardize processes across health centers, reducing variability and ensuring consistent execution.

• Maintain dashboards and reports to monitor training participation, competency completion, and program effectiveness.
• Act as a data steward by identifying trends, escalating issues, and translating insights into actionable operational improvements.
• Track regional issues, enter help desk tickets, and monitor resolution to ensure accountability and timely follow‑through.
• Coordinate clear and timely communications for new systems, workflows, and initiatives; prepare leader talking points; and serve as the bridge between enterprise rollouts and local adoption.
• Partner with leaders to drive engagement and collaboration around teammate engagement and change initiatives to ensure long‑term success.

Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Development, Education, Human Resources, or related field and 2–4 years of experience in operations coordination, training/enablement, or administrative/project support role, or equivalent combination of education and experience. Experience in…