Patient Access Representative

Total Rewards

Your life - our Mission

OSF Health Care is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Pay for this position is $18.13/hour. This is an hourly position.

BCBS Medical, Dental, Vision, 401k with 5% match, Tuition Reimbursement and more!

POSITION SUMMARY: The Patient Access Representative ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person.

A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

• Education:
  
  High School/GED
• Experience:
  
  1 year in an office clerical setting
• Other skills/knowledge:
  Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. Required to complete all role specific revenue cycle training and certification within 12 months.

• Experience:
  
  3 years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
• Other skills/knowledge:
  Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF Health Care is an Equal Opportunity Employer.