Applications Analyst

Job Summary

The Applications Analyst provides analysis and technical support, and maintenance of the software used to support clinical and business processes. The individual is responsible for analyzing user needs and developing solutions to those needs while adhering to and maintaining best practice, organizational and regulatory standards as determined by IT and Organizational Leadership. The Applications Analyst will develop a clear understanding of the software and tools used to meet the needs of the end user following developed standards.

Responsibilities include working with end-users, vendors and internal IT staff supporting business/clinical processes and facilitating cohesive integration of software applications with business and clinical operations.

The Applications Analyst will include a subspecialty in designing and delivering training documentation for software used in business and clinical processes. This includes business and clinical analysis, training materials, user guides, building, testing, and maintaining training environments.

The Applications Analyst may be required to provide support coverage 24 hours per day, 7 days per week.

This role will provide support for Epic based outpatient applications—primarily Epic Care Ambulatory but may also include Bones, Kaleidoscope, Healthy Planet, Beans, Beacon, and Care Everywhere.

Level offered will be at hiring manager's discretion and based on education and experience.

• A bachelor's degree in computer science, information technology, or a related field is strongly preferred
• For Epic Application support, certification is required within 120 days of hire with a maximum of three attempts.

• Preferred:
  At least 3 years of experience with application and/or training support.
• Alternatively: 3+ years of experience in IT support, education, clinical, or a related role.