Solutions Consultant; EHR platform sales demos

Position: Solutions Consultant (EHR platform sales demos)
Location: Town of Vermont

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Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the Care Logic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.

Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS:
Software and Services report as having the top ranked Behavioral Health EHR solutions.

This is a regional role in which we are seeking candidates in MA, NY, PA, VT, TX, OK, CO, AR, KS, or LA.

Summary Of The Sales Solutions Consultant

The Sales Solutions Consultant (SC) is the product expert who works in direct partnership with the Regional Sales Manager throughout the entire sales process to present solution-focused, technical, and functional product capabilities. The SCs will drive the system needs analysis process with prospects and handle all product demonstrations, communicating directly with C‑Suite and Director level contacts as well as front line subject matter experts within the prospect organization.

Individuals in this role will also work cross‑functionally with other internal departments to ensure alignment with product and organizational objectives, and to assist in proper transition of customers from sales to implementation. This position reports to the VP of Sales Solutions Consulting.

Responsibilities For The Sales Solutions Consultant

• Provide multi‑hour software demonstrations and training (on‑site and off‑site) to employees, prospects and existing customers
• Setup, configure, and maintain demonstration database(s)
• Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations
• Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions
• Drive the sales process through other marketing efforts (i.e., trade shows) as needed
• Develop and regularly update demonstration materials (internal, external, and client‑specific)
• Participate in customer user groups and product advisory boards as a technical expert and Product SME
• Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation

Qualifications Of The Sales Solutions Consultant

• Bachelor’s Degree, preferably in a technical or behavioral health field. Equivalent additional years’ work experience may be considered in lieu of degree
• 2+ years’ experience as a Software Solutions/Systems Consultant delivering product demonstrations and/or software training via multiple modes of delivery (face‑to‑face, one‑on‑one, e‑learning, web, etc.)
• In lieu of systems consulting experience, 3+ years’ combined experience in the following areas may be considered:
  Software Solutions/Systems Consultant, highly technical healthcare software sales/account management role or HER systems focused role (implementation/training/support/or product analysis, etc.) or behavioral healthcare industry (i.e., counselor, therapist, case manager, biller, nurse, psychiatrist, management)
• Hands on experience with EHR or EMR systems

Knowledge, Skills, And Abilities Of The Sales Solutions Consultant

• Dynamic and professional presentation skills
• Passion for technology with ability to quickly understand…