Field Services Engineer

Founded in 1991, ADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity firm with offices in Rocky Hill, CT and Albany, NY. ADNET works closely with clients to provide industry-leading service across three core areas Managed IT Services, Cybersecurity and Cloud and is distinguished by its human-centered approach to client engagements. From providing seamless access to a vast support network to a dedicated Engagement Team in your local community, ADNET is proud to be both recognized globally and loved locally.

(

Please note:

Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) New Charter is seeking a Field Services Engineer in Burlington, Vermont (in other companies this person could hold the title of Field Support Engineer, Field Service Technician, IT Field Services Engineer) to resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure.

This is a field-based position requiring near-daily travel to client locations in Burlington, Vermont, and the surrounding area. In this role, you will partner with clients, service delivery colleagues, and technical escalation teams to troubleshoot Windows desktops and servers, Microsoft 365, Microsoft Entra , Intune, networks, and virtual infrastructure. You will manage support tickets and project assignments in Connect Wise, maintain accurate client documentation, and coordinate timely resolutions against service commitments.

To be successful in this role, you will diagnose recurring issues at their root cause, perform preventive maintenance, and implement practical fixes across endpoints, networking equipment, backup systems, and cloud environments. You will communicate clearly with clients, prioritize competing requests, and elevate complex incidents promptly.

Job Title:

Field Services Engineer

Job Location:

Burlington, Vermont (Hybrid with travel to client sites when needed)

Compensation: $28.85 - $31.25 hourly (60k - 65k yearly)

• Provide on-site technical support across client locations, with remote support by phone, email, ticketing, and remote management tools as appropriate.
• Own assigned incidents, service requests, projects, and follow-ups; meet response expectations, elevate when necessary, and keep clients informed.
• Install, configure, maintain, and troubleshoot Windows systems, applications, Microsoft 365 services, and cloud infrastructure.
• Troubleshoot IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration issues.
• Perform preventive maintenance, operating system updates, security configuration, patching, and network or system upgrades.
• Document client environments and work performed in Connect Wise and other knowledge systems; record time accurately and promptly.
• Identify recurring issues, recommend proactive improvements, and collaborate on long-term solutions.
• Participate in team stand-ups, technical meetings, training, and an on-call rotation requiring availability outside normal business hours.
• Follow company service procedures, ITIL-aligned ticket practices, and client service standards.

Optional law-enforcement-related client projects may require additional training and screening under applicable CJIS requirements; participation is voluntary.

• Associate degree or 3 5 years of equivalent technical experience.
• At least one relevant industry certification or equivalent practical experience.
• Hands-on troubleshooting of Microsoft Windows desktops and servers, Microsoft 365, Microsoft Entra , and Intune.
• Solid understanding of IP networking, including switching, routing, wireless connectivity, and…