Restaurant Supervisor - Alice's Table​/Tower Bar

FULL-TIME | SEASONAL POSITON AVAILABLE

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career.

Still interested? Keep reading.

The Restaurant Supervisor assists the Restaurant Manager with all aspects of the restaurant Food and Beverage operation. The Supervisor ensures consistent delivery of a quality guest experience that enhances Jay Peak Resort brand and standards, meeting financial recognition control requirements and creating a work environment that promotes recognition and development of associates. This position possesses the knowledge of, and ability to act as, a bartender, server, host, busser and food runner while performing the following essential duties and responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Possesses several years of experience as a certified bartender and provides exceptional guest service.
• Collaborates with the Restaurant Manager to create a service culture consistent with the resort standards.
• Supervises daily activities of the front of the house operations.
• Responsible for all aspects of service staff. Interviews and trains staff on service standards and advanced knowledge of Point of Sales systems. Prepares work schedules and evaluates performance of employees.
• Supervises serving of meals and handles guest complaints to ensure customer satisfaction.
• Possesses general knowledge of allergies and policies to assist guests.
• Displays knowledge of food, beer, wine, liquor and the delivery of each item.
• Develops service standards and ensures adherence to such standards by all service staff.
• Investigates and is resolves food quality and service complaints.
• Ensures outlets display a welcoming ambiance, are clean and in good condition. Conducts daily inspections and follows up with Housekeeping and Maintenance departments to ensure any defects are corrected.
• Implements cross training between Food and Beverage outlets of Jay Peak Resort promoting collaboration as well as a unified produce and service approach.
• Ensures all financial controls are being adhered to and reviews financial transactions.
• Responsible for monthly inventory, ensuring that food, supplies and equipment are properly stocked and ensures standards of quality are met.
• Inspects dining areas, kitchen and equipment to ensure sanitation standards are met.
• Manages condition and inventory of china, silverware, glassware, linens and supplies.
• Assist front of house with every aspect of these jobs.
• Other duties as assigned, which could be directly related, or unrelated to original position.

SUPERVISORY RESPONSIBILITIES

Directly supervises 25~ employees and 2~ subordinate supervisors of the Front of House staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems…