Product Support Manager – Energy and Transportation
Listed on 2025-12-05
-
Engineering
Operations Manager
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Description
Responsible for directly operating all aspects of Power Systems Product Support within the territory in a manner consistent with Caterpillar and Wheeler Machinery guidelines. The successful candidate will ensure excellent availability, defined as minimizing the hours any machine is unavailable due to unplanned outages, and world class customer experience delivered by effective management and communication of all product support activities.
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Job Type
Full-time
Description
Responsible for directly operating all aspects of Power Systems Product Support within the territory in a manner consistent with Caterpillar and Wheeler Machinery guidelines. The successful candidate will ensure excellent availability, defined as minimizing the hours any machine is unavailable due to unplanned outages, and world class customer experience delivered by effective management and communication of all product support activities.
Duties And Responsibilities
- Accountable for delivering a ZERO recordable accident workplace environment.
- Effectively drive culture alignment which results in a Belief Behavior Experience mindset.
- Accountable for the overall performance of all field service technicians including but not limited to the achievement of; SAFETY, and financial performance (revenue, profit, Return on Assets, and expense budgets) on a monthly, quarterly, and annual basis.
- Accountable for delivering market share, customer satisfaction, and growth targets.
- Drive hands-on business development activities which influence leaders in the power systems industry and associated organizations toward using Wheeler Machinery for significant gains in productivity.
- Maintain strong customer relations and satisfaction. Proactively and diligently work to ensure customer problems are resolved quickly
- Direct and guide employees towards the achievement of Caterpillar and Wheeler Machinery goals and objectives.
- Work directly with all customers to provide product support including but not limited to:
- Work closely with PSD sales team to ensure seamless transition from quoting to work order completion
- Perform all other duties as assigned.
- High School graduate, Undergraduate degree preferred.
- 5 years minimum industry experience.
- Ability to approach life and leadership with SAFETY and DMGB (Doesn’t Matter Get Better) mindset to project that attitude and effort both inside and outside the company.
- Possess strong motivational, innovative, and interpersonal skills.
- Demonstrate effective follow-up skills to ensure that commitments made to colleagues, customers, and partners are tracked and completed in a timely manner
- General knowledge of Electric Power Product Support activities required to support the operation of that equipment.
- Overall knowledge of successful business practices as well as strong customer service skills and business acumen.
- Possess leadership attributes that will influence, develop, and empower employees to achieve objectives with a team approach and deliver a World Class experience.
- Willingness to take disciplined risks and able to balance that risk with associated rewards which can be garnered accordingly.
- Able to set priorities appropriate for short and long-term objectives all while maintaining integrity and upstanding character.
- Maintain a sense of urgency and willingness to give commitment to the ultimate success of the team members and company.
- Willingness to learn from and listen to others’ successes and failures.
- Analytical expertise in understanding complex issues and their consequences.
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