Digital Products and Services Manager

ISOlutions equips ISO member standards development organizations with integrated digital services that support their national standards development and dissemination processes. Built on ISO international best practices, it is intended to help subscribers conduct national standards development, collaboration, publication, and disseminate standards more efficiently, leveraging shared infrastructure, interfaces to ISO’s systems, and common solutions that reduce complexity and cost. By streamlining operations, subscribers boost efficiency, ensure the highest quality standards and contribute more effectively to global standardization work.

Today, ISOlutions is transitioning into a phase of growth and expanded member adoption. ISO is seeking dedicated leadership to shape ISOlutions' evolution as a strategic, high‑value digital service for ISO stakeholders. The Digital Products and Services Manager will be responsible for guiding the ongoing advancement and expansion of ISOlutions, ensuring the provision of high‑value, user‑focused services to ISOlutions subscribers.

The incumbent will contribute to and coordinate the ISOlutions services roadmap within the framework of the broader ISO strategy and the organisation’s ITDS roadmap. This includes liaising with other relevant initiatives to identify opportunities that ISOlutions subscribers may be able to leverage in the future, supporting the long‑term evolution and enhanced capability of the service.

Success in this new role requires the ability to apply product leadership principles to manage and evolve ISOlutions as a strategic service, and a thorough grasp of the ISO system as a whole, including its organisational structures, governance processes, and interrelated programmes. The role must be able to operate effectively at both strategic and operational levels, engaging closely with members and stakeholders to maintain and enhance the relevance, quality, and impact of ISOlutions.

The position forms part of the Information Technology and Digital Services (ITDS) department.

• Guide the evolution, scaling, and enhancement of ISOlutions to strengthen services overall.
• Contribute to the ISOlutions roadmap in alignment with the ITDS roadmap, ISO strategy, and organisational priorities.
• Design service plans, roadmaps, and resource planning processes.
• Liaise with other relevant initiatives to identify opportunities for future service integration and subscriber benefit.
• Manage subscriber relationships through proactive engagement, ensuring satisfaction, trust, and retention.
• Act as the primary contact point for ISOlutions subscribers, ensuring timely and effective communication and resolution of issues.
• Develop and implement targeted outreach to attract new subscribers and expand ISOlutions’ reach.
• Plan, coordinate, and oversee activities, projects, and events associated with ISOlutions.
• Work collaboratively with technical and business teams to ensure effective integration of ISOlutions within the broader ISO ITDS ecosystem.
• Monitor user feedback and implement continuous improvement actions.
• Manage the ISOlutions pricing strategy, pricing model, overarching budget and related activities
• Ensure compliance with organisational standards, policies, and information security requirements.

Report to: Head of Project Portfolio and Services

• University degree in Information Technology, Digital Services, Business Administration, related discipline, or equivalent professional experience.
• Minimum of 10 years of relevant experience in service management and customer engagement, including leadership responsibility.
• Proven product leadership experience within complex organisational environments.
• Demonstrated track record in delivering and enhancing digital services for external stakeholders or members.
• Proven ability to expand and refine services through process optimisation and innovation.
• Understanding of the ISO system, including structure, governance, and strategic priorities, would be a plus.
• Knowledge of the ISO ITDS ecosystem, with demonstrable ability to align technical capabilities with member needs, would be a plus.
• Fluency in English,…