Client Service Director

IPSOS SA Vacant since : 13.10.2026 Number of jobs : 1 1219 Le Lignon (GE) 100% From 01.01.2027 Permanent

Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 19,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide understanding and powerful insight into the actions, opinions and motivations of citizens, consumers, patients, customers or  Switzerland, Ipsos is the largest market research company; we are a team of 140, from more than 26 countries and based in Geneva, Basel and Root.

To continue the expansion of our Ipsos UU (qualitative) business in Switzerland, we are looking for a Qualitative Client Service Director (based in Geneva), passionate about connecting with consumers and experienced in qualitative research.

Your mission:

The Qualitative Client Service Director's mission is to ensure the development of client partnerships with a deep understanding of the clients' business and providing leadership to junior and senior colleagues. The role also involves demonstrating the highest standards of integrity and research excellence while managing and developing key client relationships, delivering profitable work, and influencing the strategic direction of the business.

Your missions include:

Drive commercial growth for Ipsos qualitative solutions

Demonstrate thought leadership on advanced qualitative approaches

Be a trusted advisor with our key clients and Ipsos teams to develop a long-term relationship

Help your team of researchers grow and achieve their objectives

Be a trusted partner with your peers to develop cross-methodologies solutions.

What you will need to succeed:

University degree preferably in marketing/market research, social sciences, communication sciences or similar+10 years of professional experience within leading market research agencies, specializing in qualitative research and insight solutions

Client management skills with ability to deliver outstanding attention and services to the client.

Commercial excellence acumen

Ability to work in an international environment with fluency in English Expertise in qualitative solutions (mandatory)
A strong entrepreneurial spiritA truly multicultural mindset

And finally, a never-ending curiosity for innovation, including but not limited to sensible use of AI solutions.

Knowledge and

Skills:

Proven track record selling and delivering international qualitative projects

Demonstrated success in developing deep, lasting relationships with senior-level clients (research, marketing, C-suite)
Client service and business building with a background in strong strategic thinking and creative problem solving

Excellent written and verbal communication skills (fluent English) in addition to well-developed interpersonal and presentation skills are necessary

Ability to manage multiple priorities simultaneously

Identify opportunities for, and contribute to making Ipsos Switzerland 'more famous', e.g. press releases, publications, client events, appearing at conferences, etc.

How we will help you to succeed:

Expertise from the global Ipsos qualitative network, leveraging learnings and opportunities on an international scale

Connection with key accounts headquartered in SwitzerlandA supportive, talented and successful qualitative teamA communication and marketing team to help you be heard in the marketA flexible working environment, in one of the best places to live.

• Work location 1219 Le Lignon (GE)
• Workload 100%
• Employment start 01.01.2027
• Employment duration Permanent

• Work experience More than 3 years
• Education Higher professional education and training, diploma or equivalent

• English Orally :
  Very good knowledge Written :
  Very good knowledge