Client Service Administrator, Personal Debt Solutions

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity
Our

Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner

Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals

Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions

Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc

Receiving and processing payments

Maintaining the front desk and reception area in an organized and professional manner

Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail

Assisting in setting up of meeting rooms for training and various events

Maintain the appearance and cleanliness of the kitchen and meeting rooms

Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays

Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team.

Various other duties as required

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity
Our Vernon office is looking for a Client Service Administrator to join the Office Administration team. This is a replacement role, and the successful candidate will own the following responsibilities:

Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner

Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals

Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions

Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc

Receiving and processing payments

Maintaining the front desk and reception area in an organized and professional manner

Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail

Assisting in setting up of meeting rooms for training and various events

Maintain the appearance and cleanliness of the kitchen and meeting rooms

Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays

Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team.

Various other duties as required

How do we define success for your role?

You demonstrate BDO's core values through all aspects of your work:
Integrity, Respect and Collaboration

You understand your client’s industry, challenges, and opportunities; the client describes you as positive, professional, and delivering high-quality work

You identify, recommend, and are focused on effective service delivery to your clients

You share in an inclusive and engaging work environment that develops, retains & attracts talent

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

You grow your expertise through learning and professional development.

Your Experience And Education

Experience in a professional reception role and general administrative duties is advantageous

A Business Diploma, Office Administration course or similar is highly regarded

Ability to stay organized within a busy work environment

Ability to support high level…