Customer Experience Associate

Customer Experience Associate
• Vernon, British Columbia, Canada

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, job‑related knowledge, geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

• Process financial transactions such as deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

• High School diploma and/or 1 year of relevant experience. Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm, courteous and effective manner.

Monthly Salary: $22.00 – $27.21 CAD. TD is committed to providing fair and equitable compensation opportunities. Total Rewards package includes base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development and reward and recognition programmes.

We provide training and onboarding sessions to ensure you have everything you need to succeed. Regular career development conversations, performance reviews and access to an online learning platform and mentorship programmes support your professional growth.

We will reach out to candidates of interest to schedule an interview and do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you would like accommodations (such as accessible meeting rooms, captioning for virtual…