Customer Experience Associate BC

Job Title

Customer Experience Associate

Part-Time

$22.50 - $28.33 CAD per hour (15 hours per week)

Vernon, British Columbia, Canada

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

• Process financial transactions such as deposits, withdrawals and bill payments in accordance with standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

• High School diploma and/or 1 year of relevant experience. An undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and the internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect both verbally and in writing with different people in a calm, courteous and effective manner.

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 000 TD colleagues bring their skills, talent and creativity to the Bank – those we serve and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs.
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TD is deeply committed to being a leader in customer experience. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. We offer regular leadership and development conversations, mentorship and training programs, as well as a competitive benefits plan to support you toward your goals and help you grow.

We will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) so that you can participate throughout the interview process.

All job opportunities are subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.