Service Writer

Salary Range

$54,000.00 - $74,000.00 annually, based on experience

We are looking for a Service Writer to join our Service team in Vernon, BC. This position will be based out of our Vernon Head Office, BC branch, providing service support for Vernon, BC;
Winnipeg, MB; and the Metso division across Western Canada.

• Assist Service Departments with customer service needs, opening and closing work orders, and providing administrative support, including clocking time, warranty, operational flow and billing.
• Support external and internal customers with exceptional solutions, aligning with our 'Service First' slogan, ensuring customers’ livelihoods depend on the service received.
• Apply organizational best practices, develop personal systems, ensure accuracy, and open and close work orders timely.
• Maintain clear communication with service and parts departments regarding work orders and billing, keep customers informed, and identify business opportunities.
• Learn new software and effectively communicate with technicians and customers about parts and service.

Collaborative, hardworking, solution-focused, enjoys a fast-paced environment, and thrives on continuous learning. Must be detail-oriented and stay organized.

This is a full-time, permanent position with a competitive compensation package, including full health and dental coverage and a company-sponsored RRSP plan.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.