Client Care Representative at Tri Lake

Location: Lake Country

Join Tri Lake Animal Hospital in Lake Country, BC as a Client Care Representative focusing on exemplary customer service for pets and their owners. This full-time role ensures every client feels welcomed and appreciated.

In this position, you'll play a vital role in the daily operations of our veterinary hospital. The role encompasses a wide range of responsibilities, including managing appointments, answering phone and email correspondence, as well as handling invoicing and payments. Your customer service skills will be essential in making clients feel comfortable and valued while efficiently managing the workflow of the reception area.

Key Responsibilities:

• Create a warm and welcoming environment for clients

• Manage a multi-line phone system for appointments

• Follow-up calls to pet parents for updates

• Handle invoicing, estimates, and payment processing

• Perform general housekeeping in reception and common areas

Requirements:

• Experience in customer service roles

• Strong organizational skills and attention to detail

• Willingness to learn about veterinary services

• Excellent communication skills

• Ability to work in a fast-paced environment

Bring your passion for client care and organizational skills to Tri Lake Animal Hospital!
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