Coordinator, Visitor and Industry Services; Exempt

Position: Coordinator, Visitor and Industry Services (Exempt)
## Coordinator, Visitor and Industry Services (Exempt)
Apply locations:
Community Services Building time type:
Full time posted on:
Posted 5 Days Agotime left to apply:
End Date:
July 23, 2026 (9 days left to apply) job requisition :
JR
- ** Final date to receive applications:
** Jul 23, 2026

* Note:

Posting comes off at 12:00am on the closing date, with the competition closing at 11:59pm the day prior.
*** Salary Range:**$72,702.00 - $85,531.77

Reporting to the Manager, Tourism Vernon, the Coordinator, Visitor and Industry Services is responsible for delivering visitor services and community-based tourism initiatives, with a focus on industry relationships and stakeholder engagement. This position oversees the mobile visitor services program and serves as a key point of contact for Tourism Vernon’s industry-facing programs and services.
** Duties Include****:
**** Visitor Services
*** Responds to visitor, group and tour operator inquiries via phone, email, in-person, on social channels and digital chat in a timely, informative and professional manner.
* Oversee the mobile visitor services program, including supervising, scheduling and training summer students.
* Provides visitors with creative and appropriate recommendations and activity options to support a positive destination experience and increased participation in local tourism offerings.
* Supports group, sport tourism and event activity by responding to inquiries, assisting with logistics, and connecting organizers and planners with appropriate local partners and services.
* Gathers and records statistical information related to each visitor and prepares reports for Destination BC.
* Attends special events or festivals throughout the year and disburses visitor information on behalf of Tourism Vernon.
* Coordinates the distribution of the Vernon Visitor Guide across the province as per BC Visitor Network Standards.
* Sets up and staff the mobile visitor services booths in the off season and when summer students are unavailable, including evenings and weekends.
* Facilitates Tourism Vernon’s presence at local events.
* Collaborates with the Tourism Marketing Coordinator to develop visitor collateral aligned with the Tourism Vernon brand.
* Assists the Tourism Manager with the Visitor Services Network renewal application each year.
* Monitors and remains current on new things to do and see in and around the Greater Vernon area to help shape content and promotion.
* Responsible for tracking and maintaining all visitor services data in Destination BC’s Visitor Network Data platform.
* Represents Tourism Vernon at local, provincial and national industry events.
** Community Engagement and Outreach
*** Works with the Tourism Manager to develop and implement new and innovative community and stakeholder engagement opportunities that support tourism growth and alignment with strategic priorities.
* Implements and oversees local brochure racking program.
* Collaborates with Tourism Marketing Coordinator to ensure Tourism Vernon’s marketing platforms are accurate and up to date with stakeholder information, including Tourism’s events calendar and business directory.
* First point of contact for Tourism Vernon’s community programs including the Co-Op Marketing program, visitor guide advertising, and Tourism Vernon’s Industry events
* Establishes and maintains relationships with tourism operators, event organizers and businesses to gather data, feedback and information pertinent to Tourism  conjunction with Tourism team, plans and coordinates Tourism Vernon’s annual industry conference.
* Acts as a key liaison for Tourism Vernon’s forward-facing industry programs, supporting awareness, participation and ongoing communication with local tourism stakeholders.
* Supports the development and coordination of group, sport tourism and event opportunities by assisting with inquiries, logistics coordination and community connections.
* Assists local event organizers and tourism partners in navigating municipal processes, resources and Tourism Vernon supports.
* Identifies and shares opportunities to strengthen local tourism experiences, programming and partnerships through regular engagement…