Client Experience Specialist at NSM

Be part of a transformative journey at National Seating & Mobility as a Client Experience Specialist. Engage with clients to solve mobility needs and enhance their independence.

In this critical role, you will provide support through phone, email, and in-person interactions, addressing equipment questions and coordinating essential services. The position requires building relationships with healthcare professionals and therapists, along with maintaining accurate client records and ensuring timely resolutions.

Key Responsibilities:

• Welcome and assist clients through various communication channels

• Solve equipment-related inquiries and identify suitable solutions

• Coordinate deliveries, appointments, and equipment trials

• Maintain precise records and documentation in systems

• Follow up on client requests for timely resolutions

Requirements:

• Prior customer service experience with technical products

• Excellent communication and problem-solving skills

• Strong organization and attention to detail

• Proficiency in Microsoft Outlook and Excel

• Ability to manage multiple priorities in a busy environment

Bring your passion for helping others to NSM and make a meaningful impact today.
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