Retail Representative

Overview

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?
The journey starts with you
. The places we go, the elements we brave, the promises we deliver –
it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team,
we go there for you.

Description

Hours of work: Monday - Friday 11:15AM - 5:15PM, Hours may vary. Flexibility required.

Location: 2801 45th Ave, Vernon BC

• Customer service orientation: serving customers in a courteous manner on the telephone and in person; up-selling and cross-selling Corporate Products and Services
• Handling customer complaints and inquiries; problem solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Collaborating with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service
• Relationship building with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners
• Building positive relationships with customers and with key contacts – vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging, and calls resolution related to freight
• Cash reconciliation including deposits and key control
• Effective communication

• Positive communication and relationship-building skills across teams and with customers
• Personal responsibility and accountability
• Compliance with corporate policies and procedures (including uniforms) and safety standards
• Punctuality and reliable attendance
• Living Purolator values and representing them to customers and partners
• Ability to problem solve and provide excellent customer service
• Experience:
  
  3-12 months in customer service and/or retail; experience using technology/POS systems preferred
• Ability to lift 70 lbs and stand for extended periods
• Strong written and oral communication skills; ability to work both in a team and independently

Posting Details

Location: 445 - Vernon

Working Conditions: Retail Center Environment;
Warehouse Environment

Posting Number: 68368

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact .  our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .