Senior Business Systems Analyst

Our Senior Business Systems Analysts are strategic thinkers and problem solvers who bridge the gap between business needs and technology solutions. With a deep understanding of systems, processes, and data, they play a critical role in designing, optimizing, and implementing solutions that drive efficiency and innovation. If you thrive on analyzing complex challenges, collaborating across teams, and delivering impactful results, this is the role for you!

We’re looking for a Senior Business Systems Analyst to join our head office located in Vernon, British Columbia. Our head office houses Tolko’s corporate services groups including Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources. This is an on‑site position, and remote work is not currently available.

• Experience: 5+ years in customer service and systems analysis in an analyst role or equivalent.
• Technical
  
  Skills:
  
  Familiarity with ERP technologies (Microsoft Dynamics, JDE, SAP).
• Methodologies: Strong knowledge of ITIL procedures (Incident, Problem, Change Management).
• Business Acumen: Broad understanding of finance, work management, inventory, order‑to‑cash, and customer relationship processes.
• Analytical
  
  Skills:
  
  Ability to create process maps, use cases, system flow diagrams, and entity relationship diagrams.
• Soft Skills: Excellent communication, negotiation, and problem‑solving abilities.

We value diversity at Tolko and know that experience and knowledge comes in many forms. Even if you don’t have all the qualifications above, please apply. We would love to hear your story and have you grow with us.

• Act as a liaison between the business and IT teams to define and document requirements.
• Analyze and optimize business processes, ensuring alignment with enterprise applications.
• Lead incident root‑cause analysis and support ITIL‑based change management.
• Collaborate with stakeholders across Sales, Supply Chain, Finance, and other corporate functions.
• Mentor junior analysts and promote best practices in business analysis and process mapping.

• You’ll take on an exciting new challenge with supportive team members.
• You’ll earn a competitive salary based on your skills and experience. The expected base salary range for this position is $80,250.00 - $.
• You’ll be eligible for excellent benefits, so you don’t have to choose between your bottom line and your wellbeing or your future.
• You may also be eligible for relocation support, including community connections so you can live (and play) where you work.
• You’ll be supported in continued development through on‑the‑job and classroom training and reimbursement of tuition and membership fees.
• You’ll be part of a positive, innovative, and inclusive work environment.