Application Specialist

Position: Join Our Team as Application Specialist
Epicor is hiring a Technical Application Specialist in Vernon, BC, to connect with customers and provide exceptional support. Bring your troubleshooting skills and software knowledge to this vital role.

We are developing a pool of experienced candidates for future opportunities in Vernon. This position requires a minimum of 3 years of experience in a similar role. You'll be responsible for monitoring support queues, offering functional training, and logging issues for software development, all while maintaining effective communication with clients.

Key Responsibilities:

• Monitor and investigate support tickets promptly

• Manage communications with customers professionally

• Escalate urgent matters to the Support Manager

• Provide training on Epicor applications to clients

• Recreate software issues for troubleshooting

Requirements:

• Minimum 3 years in a technical support role

• Post-secondary education or equivalent knowledge

• Proficiency in MS Office, SQL, and VPNs

• Strong problem-solving skills and customer focus

• Ability to handle multiple tasks and work under pressure

Deliver valuable support and training while growing in your career at Epicor in Vernon.
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