Service Writer

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

Salary Range

$54,000.00 - $74,000.00 annually, based on experience

What's the challenge?
We are looking for someone who is collaborative, hardworking, solution-focused, enjoys a fast-paced environment and thrives on continuous learning. This position will be based out of our Vernon Head Office, BC branch, providing service support for Vernon, BC, Winnipeg, MB, and the Metso division across Western Canada.

What do we expect from you?
As our Service Writer, you’ll play an integral role in assisting the Service Departments with customer service needs, opening and closing work orders, and providing administrative support to the service departments including clocking time, warranty, operational flow and billing.

Service First . It’s our company slogan and you are driven to support external and internal customers with exceptional solutions in service. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.

Organization . We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines. This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring you follow up, and you are a stickler for accuracy. You will open and close work orders in a timely manner and ensure that detail is job one.

Great Communicator.  You are diligent about keeping open lines of communication with both the service and parts department when it comes to work orders and billing. You also keep customers informed and leverage insights to identify business opportunities and strategies.

Tech savvy.  You will be comfortable with learning new software, and you’ll also have the ability to communicate with technicians and customers regarding parts and service.

What’s in it for you?
We’re a growing business in an exciting industry. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfillment when your efforts drive us to become each customer’s first choice for service, parts and equipment.

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment. All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you! Making it work. Making it happen.

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