Complex Systems Support Engineer

Location: lake country

Step into a role as a Complex Systems Support Engineer. Tackle customer support requests with a focus on diagnosing intricate API key issues and container performance.
As a full-time engineer, you will handle a variety of technical support cases primarily revolving around third-party services, connectivity, and system configurations. You will need to apply your strong Linux skills while analyzing service disruptions and performing deep dives into logs and configurations. Your analytical mindset and thorough approach will be essential for effective problem resolution.

Key Responsibilities:

• Provide support across approximately 10 issue categories

• Determine issue priority based on user impact

• Investigate third-party API key failures and billing

• Debug connectivity issues in various environments

• Trace configuration delivery issues through the system
Requirements:

• 2-4 years of experience in technical support or Dev Ops

• Proficient in Linux command-line

• Comfortable with Docker and AWS services

• Experience with relational databases

• Strong communication skills for documentation
Leverage your troubleshooting skills to enhance the user experience while working with complex systems effectively.
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