Technical Application Specialist

Job Overview

We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team in the Vernon, BC area.

• Monitor the support queue, investigate and document support cases, and gather information to resolve or escape issues.
• Manage and follow up on assigned support cases, providing timely and professional updates to customers by phone and email.
• Escalate P1 and urgent issues to the Support Manager as needed.
• Provide functional application training to customers on Epicor products.
• Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.

• 3+ years of applicable experience and demonstrated success in a similar role.
• Post‑secondary education in a related discipline or equivalent industry knowledge/experience.
• Experience with software business processes such as inventory management, production processing, and purchasing management.
• Strong analytical, troubleshooting, and presentation skills.
• Excellent verbal and written communication skills in English, with a customer service focus.
• Proficiency with MS Office, Remote Desktop Connections, VPNs, and SQL (scripting, data fixing, stored procedures).
• Knowledge of Microsoft SQL, Crystal Reports, and/or SRS Reports.
• Ability to multi‑task, manage time effectively, and work well under pressure, both independently and in a team setting.

• Experience in an ERP software support environment with high call volumes and large numbers of clients and users.
• Data warehouse and Data Cube experience.
• Experience with a wide variety of technologies including Crystal Reports, Microsoft SQL and SRS Reports.

• Health and Wellness:
  Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility:
  Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development:
  Free Linked In Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace:
  Collaborative and diverse environment fostering innovation and partnership.
• Work‑Life Balance:
  Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility:
  Comprehensive support for international relocations and permanent residency processes.

Epicor is committed to creating a workplace and global community where inclusion is valued. We are an equal‑opportunity employer.

Minimum: 65,000 CAD – Maximum: 104,000 CAD. The salary range reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Mouy Bun