Epicor Technical Application Support Specialist

Become a key player at Epicor in Vernon, BC, as a Technical Application Support Specialist. You will focus on resolving issues with Lumber Track/Bis Track ERP software and mobile applications for customers.
With a minimum of three years in a similar role, your responsibilities include monitoring support queues and providing functional training to customers. You will leverage your knowledge of ERP business processes while employing your strong analytical skills. Excellent verbal and written communication is crucial for effective customer interactions and case management.

Key Responsibilities:

• Monitor and resolve support cases efficiently

• Provide timely customer updates and communications

• Escalate critical issues to the Support Manager

• Deliver training on Epicor products

• Log software issues for the development team
Requirements:

• 3+ years in technical support or application roles

• Relevant post-secondary education or industry experience

• Knowledge of ERP inventory and production processes

• Proficiency in SQL, MS Office, and Remote Desktop

• Strong communication and customer service skills
Support customers through troubleshooting and training, enhancing your career at Epicor.
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