Business Analyst

City of Vernon

British Columbia

October 24, 2026

Full-time

Information technology

Reporting to the Manager, Enterprise Digital Transformation, this position supports the City's digital transformation efforts through the analysis, design, implementation, and continuous improvement of enterprise business solutions. Working closely with stakeholders across the organization, the position translates business needs into effective technology outcomes, driving process optimization and contributing to the administration and enhancement of enterprise applications, including the City's ERP-HCM platform.

The Specialist will be highly analytical, curious, and able to think critically and solve challenging problems. They will be independently motivated and interested in improving efficiencies and processes within the organization, be excellent team members, and be willing and able to contribute positively to the City.

• Deliver digital transformation initiatives by identifying opportunities to modernize business processes, improve service delivery, and optimize organizational effectiveness through technology solutions..
• Participate in project planning, implementation, and change management activities to support successful adoption of new technologies, processes, and ways of working.
• Create scripts, perform data analysis, develop integrations, and support information exchange between enterprise applications, databases, and business systems.
• Analyze existing workflows, procedures, and technologies to identify inefficiencies, gaps, risks, and opportunities for automation, integration, and improvement.
• Act as an escalated support for the City’s ERP-HCM system, troubleshooting and resolving complex issues, including workflow implementations, maintenance, security, and process design.
• Respond to enterprise application emergencies, providing support to users, researching and keeping up‑to‑date on current trends.
• Assist the Manager, Enterprise Digital Transformation in ensuring that the digital systems, interfaces, and programs are performing to identified standards. This position includes after hours service patches, system upgrades, and general troubleshooting and repair.
• Ensure corporate compliance with Information Services policies and standards.
• Develop and deliver training, knowledge transfer, and user support resources to ensure successful adoption and effective utilization of technology solutions.
• Document procedures and related resolutions promptly and accurately.
• Work with multiple stakeholder groups to develop detailed business requirements and testing scenarios; including incorporation of current state / future state business processes and technologies.
• Work with third party consultants and internal project teams to develop functional implementations and software integrations.
• Build and maintain collaborative relationships with stakeholders across business units to understand operational challenges, identify roadblocks, and develop technology-enabled solutions that deliver measurable business value.
• Identify and describe what the system, process, or products/services must be capable of in order to meet prioritized functional requirements.
• Conduct gap analysis in order to adapt current processes, assess requirements, and identify business practices that may or may not be covered in the system implementation process.
• Review gaps recommendations, workarounds and issues, ensuring reviewed and actioned appropriately.
• May be required to provide hardware and software support within the City’s infrastructure.
• Performs other duties as required. The above statements are a general description of the principle functions of the job…