IS Support Technician; Regular

Position: IS Support Technician (Regular)
## IS Support Technician (Regular)
Apply:
Community Services Building:
Full time:
Posted 6 Days Ago:
End Date:
October 23, 2026 (9 days left to apply):
JR
- ** Internal Closing Date:
** Oct 16, 2026
** External Closing Date:
** Oct 23, 2026
**
* Note:

Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.
***** Hourly Rate:
** 39.51
** Minimum Weekly

Hours:

** 35

Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general and specific network, PC, and peripheral-related troubleshooting and repairs.
** Duties Include****:
*** Provides basic and intermediate technical support including but not limited to: repairing and setting up computer hardware, software, and user profiles.
* Performs local and network administrator tasks including but not limited to: active directory administration, restarting services, and editing basic file and folder access permissions.
* Assists in supporting the City’s network infrastructure and all connected devices.
* Provides identified expertise and service to staff and elected officials using well-developed communication, discretion, and interpersonal skills.
* Documents all procedures and technical resolutions as required.
* Performs deployments and implementations of technical products and programs for the City.
* Assists with the coordination and delivery of training for end users.
* Updates departmental asset tracking and inventory data.
* Assists with providing basic coverage of duties for the Enterprise Support Team as required.
* Performs other related duties as assigned.
* All persons employed by the City of Vernon will be required to assist the City in providing emergency services.  Duties assigned during an emergency may differ from regular duties.
** Required

Education and Experience ****:
*** Completion of A+ certification or recognized post-secondary program in information technology.
* Minimum three years’ current experience supporting Microsoft products and computer hardware in a technical capacity.
* Valid British Columbia Class 5 Drivers License.
* A combination of related education and experience may be considered.
** Required

Knowledge, Skills and Abilities:

*** Ability to exercise mature judgement regarding confidential and sensitive information.
* Possesses practical knowledge and experience with current Windows Operating Systems and programs.
* Working knowledge of PC based peripheral devices.
* Considerable knowledge and experience with computer and related software and general office equipment.
* Considerable experience troubleshooting hardware and software issues.
* Exceptional interpersonal and communication skills with a commitment to teamwork and customer service.
* Ability to work with minimal supervision.
* Ability to obtain and maintain an acceptable criminal record check.
* Ability to obtain and maintain RCMP Secret Security Clearance.
** Preferred

Education and Experience ****:
*** Peripheral troubleshooting experience.
* Hardware certification from various tier one vendors.
* Microsoft Entra  Intune experience.
* VOIP knowledge.
* Microsoft  365  Certified - minimum one Certification  
*
* To Apply:

** Please submit your resume, quoting the appropriate competition online at  by selecting “apply” and creating a candidate profile.
* Internal applicants are asked to apply using their worker profile.  The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.
** We appreciate all applications; however, only those selected for an interview will be contacted**.
* Please note that we are unable to accept phone calls regarding application status.
*** Employees must submit applications through worker profiles. If you are experiencing difficulty, please ask your manager for assistance.*
*