Field Training Manager

Field Training Manager Job Description

• The Field Training Manager owns, builds, and manages the overall field and stores training strategy and systems for all Zankou Chicken stores, including future new store openings. The role oversees team member and manager in‑store training experiences, aids in planning and hands‑on training of new store openings, conducts in‑store product testing and training, facilitates training classes and certifications, and manages trainer scheduling.
  
  The Field Training Manager is an essential member of the Field Leadership Team and reports directly to the Director of Training and Development.

The Field Training Manager is responsible for developing and executing comprehensive training strategies to elevate the performance of team members, managers, and trainers across all Zankou Chicken locations.

• 3+ years as a Restaurant General Manager with at least one year as a certified training manager and a minimum of 2 years of multi‑unit restaurant training experience.
• Rated as a High Performer with a Restaurant General Manager‑comparable skill set.
• Ability to operate the business in the following areas:
• People and Culture processes that align with the team member life cycle from selection to retention.
• Financial knowledge, core system execution, COGS, labor management, written documentation, food safety, audits, and knowledge of state and federal laws.
• Experience with training systems (LMS) for hourly team members, in‑store trainers, and key employees.
• Proficient in using a variety of communication systems and managing multiple projects in cooperation with various leadership teams or District Managers while achieving desired results.
• Willing to travel within the state and outside of the market as requested.
• Bachelor’s degree in a related field preferred; significant relevant experience may substitute for formal education.
• Ability to work a flexible schedule based on business demands.

Reports directly to and is accountable to the Training Department based at the Vernon Home Office location unless otherwise assigned to another location due to business needs.

• Train and develop market team members, trainers, Managers in Training (MITs), and leadership.
• Regularly observe and assess team members to identify potential talent and opportunities for growth.
• Offer targeted coaching based on business needs and company initiatives, ensuring alignment with Zankou Chicken’s standards.
• Deliver constructive feedback, training, re‑direction, coaching, and support to team members, helping them achieve their full potential.
• Facilitate skill enhancement programs to improve team member performance and engagement.
• Guide team members through the Zankou Chicken Journey Career Path, supporting their professional development and career progression.
• Certify in‑store trainers and managers in training with a General Manager.

• Maintain regular communication with in‑store trainers to gather input, address concerns, and provide additional support.
• Assist trainers in developing their skills and techniques to ensure effective training delivery.
• Establish a feedback loop with trainers to continuously improve training programs and address any gaps.
• Ensure trainers have access to necessary resources and materials to conduct effective training sessions.

• Regularly observe leadership to identify potential talent and opportunities for growth.
• Schedule MIT orientations and write training schedules.
• Perform shoulder‑to‑shoulder, in‑person training with MIT.
• Visit MIT at least once per week and schedule weekly follow‑up phone calls.
• Hold weekly update calls with District Managers and General Managers on MIT progress.
• Hold meetings to gauge knowledge retention and the ability to execute standard operating procedures.
• Conduct weekly training binder and LMS audits of each MIT to ensure activity completion.
• Plan, organize, and schedule certifications for MIT with the Corporate Chef and/or District Manager.
• Facilitate the transition of MITs into assigned stores (TRANSITION WEEKS) and validate…