Service Manager at Bosch Truck Group

Elevate your career as a Service Manager at Bosch Truck Group Inc. in Kamloops, BC, and lead our service department to new heights. Focus on maximizing both customer and employee satisfaction while improving business operations.

This key management role is centered around overseeing the daily functions of our service department. You will be responsible for implementing quality standards, leading a motivated team, and managing customer relationships effectively. Your expertise in mechanical knowledge and customer service will play a crucial role in achieving operational targets and enhancing our department’s performance.

Key Responsibilities:

• Oversee daily service department operations and staff management

• Plan and execute routine meetings to ensure effective communication

• Maintain high standards of cleanliness and organization in the shop

• Develop customer relationships to meet evolving service needs

• Analyze service department KPIs to drive improvements

Requirements:

• Proven dealership management experience

• Strong mechanical and customer service skills

• Experience in truck maintenance and repair

• Ability to effectively lead and develop a team

• Upselling experience is a plus

Utilize your skills to drive success and operational excellence in our service department.