Retail Customer Experience Supervisor

Shape customer experiences at Best Buy Vernon by coaching retail specialists and guiding service standards, team culture, and store results.
This Customer Service Supervisor position, called an Operations Team Lead, leads and coaches a team of specialists. You will help the team respond to customer concerns while creating an inclusive, learning-focused culture. The work includes monitoring key store measures and maintaining profit and loss.

Key Responsibilities:

Motivate specialists to address customer concerns effectively
Create an amazing customer experience across the store
Build an inclusive and engaging learning culture
Monitor revenue and merchandising standards
Track inventory health and health and safety performance
Requirements:
Availability to work full-time
Two-plus years supervising at least fifteen retail associates
Two-plus years reviewing expenses and revenue
Demonstrated success achieving and exceeding sales goals
Ability to foster an inclusive, fun, safe environment
Use your customer experience leadership, retail coaching, and performance skills to guide Best Buy’s operations team in Vernon.