Kitchen Sales Associate: Part Time

Kitchen Sales Associate:
Part Time - VERNON

Pay Range: $19.15 - $20.15

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features, and are familiar with related items to sell an entire project. Associates in this position greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They are focused on customer service and finding and solving customer needs.

• Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department.
• Ask open-ended questions about the customer’s projects to determine their needs and level of expertise.
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services, and recommend them.
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need.
• Educate customers about the whole project.
• Use the empowerment program when necessary to satisfy customers.
• Execute daily stock maintenance: all products signed, displayed, and clean.

• Maintain knowledge of all products in department and adjacent departments.
• Proactively seek knowledge on all products and services.

• Follow all safety policies and procedures, Loss Prevention policies and procedures.
• Communicate effectively.
• Maintain customer focus.

• Interpersonal Skills.

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

• Work within a flexible schedule that may include evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.
• High School Diploma or equivalent.

• 1 to 2 years Retail or Trade experience an asset.