Retail Associate, Retail & Store Manager

Merchandising

Location
1501 BC 6, Vernon, British Columbia, V1T 9R4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?
The basic function of the Associate Manager position is to directly manage the productivity of all store staff on behalf of the owner/manager to ensure the store is effectively merchandised to maximize sales/profitability. The Associate Store Manager shares responsibility for labour cost and other key financial measures. The Associate Store Manager assumes overall responsibility for operational effectiveness of the store in absence of the owner/manager.

Responsibilities

Promote and ensure a consistently high standard of customer service

Train and motivate staff

Provide a positive working environment, coach, advise and listen to employee problems/issues

Prepare, post and change work schedule to schedule staff appropriately to meet the business needs

Delegate and prioritize workload for staff

Effectively merchandise advertising and promotional programs to maximize Corporate brand advantage

Maintain up to date information about market trends and competitor activities

Coordinate the receiving, handling and storing of product to achieve optimal results

Maintain Category sets, mixing for profit as required

Utilizing shipment reports, exclusivity reports and Head Office flash reports, ensure overall store profitability

Work with Sales representatives to negotiate credits, display merchandising and order levels

Provide accurate, effective purchasing/ordering for store specifically for Cutter/UPP bookings and seasonal bookings

Maintain appropriate inventory levels through effective ordering and rotation

Ensure pricing integrity

Coordination of employee activities on a daily basis; act as a resource for employees; referring complex issues to the Owner; provide input into the performance management process

Any other duties that may be required to ensure courteous friendly service, competitively priced products, and a store that meets and maintains the hygiene standards specified

Qualifications/Experience

Ability to manage people
- ** years of management experience

Ability to work with minimal functional direction

Demonstrated understanding of critical success factors for the nofrills concept as a discount food store focusing on low price image

Demonstrated understanding of an Associate Store Manager's impact on store performance in the areas of:

Customer service

Employee relations

Merchandising

Sales/Profits

Strong communication skills including verbal, written and active listening

Demonstrated Customer focus and commitment to superior customer service

Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)

Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business

Strong knowledge of all aspect of the produce area, operations and products

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase…