Flooring, Decor & Paint Sales Associate

Position: Flooring, Decor & Paint Sales Associate: Full Time
Flooring, Decor & Paint Sales Associate:
Full Time - VERNON at The Home Depot in Vernon, BCV1T 9V1   With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments.

Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

Ensures Customer Satisfaction
Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and Security
Follows all safety policies and procedures, Loss Prevention policies and procedures
Communicates Effectively
Customer Focus

Skills:

Interpersonal Skills

Direct Manager/Direct Reports:

Travel Requirements:

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
High School Diploma or equivalent

Minimum Years of

Work Experience:

1 to 2 years Retail or Trade experience an asset
NA

Certifications:

NA

Other Requirements/Assets:
NA
Our Core Values Press ENTER to read the content or TAB to skip.  Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.
Taking Care of Our People  The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Respect For All People  In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.
Doing The Right Thing  We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.
Building Strong Relationships  Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
Giving Back  An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.
Alon…