Apparel Customer Service Associate

Build lasting customer relationships through apparel retail service and product presentation with Roots, a proudly Canadian lifestyle brand.

As a Sales Associate reporting to the Store Manager, you will help customers understand their needs and discover suitable products. The position emphasizes relationship development, customer loyalty, point-of-sale transactions, and merchandise presentation. Your work supports Roots store standards, product updates, and a welcoming shopping experience.

• Understand customer needs and build product or service buy-in
• Maintain customer loyalty through thoughtful service
• Perform point-of-sale transactions and receive shipments
• Replenish merchandise and complete price markdowns
• Keep fitting rooms, displays, and stores visually appealing

• Preferred apparel retail experience
• Demonstrated ability to develop customer relationships
• Knowledge of merchandise presentation and store standards
• Ability to understand retail operation concepts
• Upbeat, optimistic, passionate, and friendly approach

Apply your apparel retail, customer relationship, and presentation skills while supporting Roots products and store standards.