Operation Analyst; SAP & Vistex EXP

Overview

Position:
Contract Operation Analyst (Must Have SAP & Vistex EXP)

Location:

Vernon Hills, IL

Duration: 6 Months Contract

Total Hours/week: 40

1st shift

• This position is responsible for processing distributor chargebacks in an efficient and accurate manner for all US business segments.
• Format, load, reconcile and process chargebacks including the resolution of all non-pricing errors.
• Coordinate end customer account research and maintenance as well as partner cross reference maintenance.
• Embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in processing chargebacks to optimize US Region results and overall financial risk.
• Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements.
• Collaborate with distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions.
• Partner with customer data management, contracting, membership, and other client teams to address distributor chargeback related issues and claim processing errors.
• Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses.
• Research, match and maintain customer master data to ensure timely dispute resolution and distributor partner cross referencing, including creation and management of non-transactional accounts.
• Harmonize all aspects of distributor operations with appropriate flexibility to meet customer/market needs and dynamics.
• Maintain chargeback related training material and updated desktop procedures to ensure standard team practices that adhere to best practice efficiency and accuracy.
• Document identified gaps in chargeback procedures and work with team leaders and managers to find resolutions.
• Provide reporting for assigned distributors and tasks to keep leaders informed.

• SAP / Vistex experience
• Contract Operations experience
• Analytical skills
• BA/BS required
• In lieu of a Bachelor’s Degree, 3+ years’ experience in commercial contract and/or chargeback operations management
• 1+ years’ experience in commercial contract and/or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
• Experience in ERP (SAP / Vistex)
• Strong technical skills in MS Access and MS Excel solutions
• Solid communication and customer centric skills to adapt to customer needs while maintaining client values
• Analytical problem solver with business acumen; able to evaluate key business drivers and develop clear solution recommendations
• Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
• Ability to work well in a matrixed team environment, be self-motivated and able to work independently while achieving expectations