Insurance Customer Service Rep - Vernon Hills

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

The Auto Club Groupisseekingan  Insurance Customer Service Represenative  (Field Service Representative ) who willprovideahighlevelofsupporttothe

Insurance

Agencyandmembersby servicingexistinginsuranceaccounts.

ADAYINTHELIFEofan Insurance Customer Service Represenative  (Field Insurance Service Representative )

• Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
• Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
• Take insurance payments (initial, installment, lapse, or reinstatement)
• Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
• Refer to agent when appropriate
• Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
• Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
• Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
• Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
• Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
• Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
• Fulfill, maintain and service insurance policies
• Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
• Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
• Verify new business applications
• Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
• Process insurance and membership payments
• Update electronic member information
• Maintain filing systems and provide other general Agency support

Required Qualifications

• ACurrent
  
  Property&Casualty Insurancelicense (or be willing to obtain it prior to starting)
• Must qualify,obtain,andmaintainallapplicablestatelicensesandappointmentsrequiredforsellingand/orservicing
  
  Auto Club Group  Membershipproducts.
• Successfulcompletionof Customer Service ,Insurance and Membershiptrainingwithin6monthsofhire
• High School Diplomaorequivalent

Work Environment

Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

Why Choose AAA The Auto Club Group (ACG) HOWWEREWARDOUREMPLOYEES

Startinghourlywageof $23.00-$25.50perhour,basedonexperience

ACG offers excellent and comprehensive benefits packages

• Medical,dentalandvisionbenefits
• 401k Match
• Paidparentalleaveandadoptionassistance
• Paid Time Off (PTO),companypaidholidays,CEOdays,andfloatingholidays
• Paidvolunteerdayannually
• Tuitionassistanceprogram,professionalcertificationreimbursementprogramandotherprofessionaldevelopmentopportunities
• AAAMembership
• Discounts,perks,andrewardsandmuchmore

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

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