Inside Service Reps

Overview

2 weeks ago Be among the first 25 applicants

• Answer inquires received on the incoming service lines.
• Provide scheduled On-Call 24 / 7 Tech Line support
• Support National Accounts projects and follow-up
• Support Consumer Products calls and determine action within Matrix Guidelines.
• Identify the source of inquiries received.
• Develop a monthly recap of inquiries received; i.e., quantity, source, problem identification.
• Provide technical assistance and service support for inquiries received.
• Identify and report major field service problems from the WATS line activity.
• Assist Installation Coordinator with Technical support, contacting agents, and processing invoices.
• Respond to routine correspondence request for service assistance.
• Review and verify labor warranty claims for processing.
• Function as a field service representative in the field when required.
• Presents Field Service Meetings (as needed basis)
• Minimal field work required (as needed basis).

• Occasional Travel if necessary
• Must be willing to work more than 40 hours per week
• Good communication and presentation skills
• Professional Image

• Entry level

• Full-time

• Other

• Food & Beverages

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