Customer Order Mgmt Rep
Listed on 2026-10-22
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Customer Order Management
On-site. High school diploma. Customer order management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses. Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues. Coordinates problem resolution with alternate sources.
Offers customers alternatives based on available tools and information. Has developed knowledge and skills in own area; may still be acquiring/expanding higher level skills. Applies knowledge/skills to complete a variety of day-to-day activities within own area. Works with moderate supervision/guidance; accountable for individual results and impact on team. Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems).
Good communication and organizational skills.
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