Spec, Recovery

Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America

Posted Monday, January 12, 2026 at 7:00 AM

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist:
To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

This position has a base salary range of $43,200.00 - $64,800.00 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

Summary

This role handles the processing of bankruptcy accounts within the BCU loan and credit card portfolios ensuring adequate efforts are performed to increase recovery dollars and mitigate losses. Oversee delinquent account holders within the BCU loan and credit card portfolios ensuring acceptable collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service. Duties include analysis of member credit profiles, referral of accounts for repossession, contact members with outbound calls and handle inbound calls to counsel and/or collaborate on the loan, credit card and share accounts.

Role and Responsibilities

• Responsible for processing filing notifications, proof of claims, reaffirmations, and other account maintenance requests related to bankruptcies.
• Perform agreed upon quantity and quality of activity on assigned accounts. This includes working with external and internal members in addition to repossession agents, insurance companies and attorneys to resolve delinquency and prevent legal issues. Must perform thorough account follow up and ensure proper actions, documentation and analysis are being taken to resolve allocated accounts.
• Support management with various projects and process improvement initiatives.
• Work with the Collections Systems Admin to re-engineer processes and workflows to maximize department efficiency.
• Adheres to procedures outlined in the Collections Policy, state and federal regulations, and procedural documents.
• Handle outbound and inbound calls for a portfolio of delinquent account holders within the BCU share, loan, credit card, and/or real estate portfolios ensuring adequate collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service.
• Additional duties as assigned.

Qualifications and Education Requirements

• High School diploma or equivalent.
• Minimum 2 years of recent collections experience.
• A well-developed follow through and sense of urgency.
• Thorough knowledge of collection laws and procedures.
• Excellent communication and negotiation skills.
• PC Skills including a solid working knowledge of Microsoft Office is required.
• Organizational and time management skills.
• Results oriented while member service and quality focused.

• We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success.
• We act with INTEGRITY. We follow the golden rule without exception.
• We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons.
• We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes.
• We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner . #LoveBCU

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