Spec, Call Center Service Delivery

Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America

Job Description:

Posted Thursday, August 28, 2025 at 6:00 AM. As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At BCU, you ll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist:
To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

• Develop and display a complete understanding of all required Visa, governmental, regulatory, and departmental policies, procedures, and compliance guidelines, particularly those pertaining to customer verification
• Deliver on a first contact resolution experience by using all resources, including our process knowledge repository, self-service tools and available surrounding support
• Own the ability to quickly adapt and support new strategies, tools, and tactics to better service our members
• Build strong internal partnerships with management and peers in contributing to a productive and quality team environment
• Meet or exceed all key performance production and quality experience goals, completing all assigned work with accuracy as established by BCU guidelines and training
• Other duties as assigned

• High school diploma or equivalent
• Strong interpersonal, verbal, written and active listening skills
• Ability to adapt quickly and easily to changes in strategies, tools or tactics
• Desire to meet all established performance goals consistently

BCU Shared Values. We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization s success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION.

By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU