Client Delivery Executive

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

to join our team in Vernon Hills, Illinois (US-IL).

• Accountable for end-to-end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp‑up/ramp‑down resources efficiently.

• Collaborate with Client Executives to develop customer relationships and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross‑functional teams.
• Stay informed about global industry trends and their impact on IT services.

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

• Advanced degree in Information Technology, Computer Science, Software, Computer Engineering, or Cybersecurity.
• 8+ years of managing and delivering managed services/outsourced IT projects within a consulting company.
• 8+ years of experience managing a highly leveraged service environment.
• 8+ years of experience in transitioning application and infrastructure service.
• 5+ years of experience in the manufacturing and supply chain domain.

• Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services.
• Experience in end‑user services and security services.
• Digital Transformation experience leveraging AI to refine knowledge insights.
• Experience in IT support and production escalations, including incident response and change life cycles.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Excellent verbal and written communication skills.
• Willingness to travel to client sites as needed.
• Ability to work across multiple time zones.
• SAP Basis and Application support experience.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital…