Pipeline Renewal Support Specialist

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

The Pipeline Renewal Support Specialist executes the daily activities that keep the Renewal sales funnel healthy and accurate. This role identifies upcoming opportunities, qualifies and creates or updates opportunity records, and ensures data integrity so sellers can forecast confidently and customers receive timely, compliant proposals. The Specialist supports account planning, pipeline hygiene, and reporting efforts to improve conversion rates and operational efficiency.

• Maintain opportunity hygiene by updating stages, splits, territories, and customer-specific verbiage to ensure reliable dashboards.
• Support verification that wins are logged correctly and ensure pipeline opportunities are converted into executed projects.
• Track recurring blockers, propose process or tool enhancements, and participate in pilot initiatives that streamline pipeline workflows and improve conversion rates.
• Track and update key pipeline metrics such as opportunity intake volume, data-quality accuracy, quote-turn-time SLA compliance, stage aging/velocity, total and weighted pipeline value, and quote-to-win conversion rates to reflect real-time funnel health for leadership decision-making.

• Bachelor’s Degree, OR 4 years of relevant or related experience without a degree in renewal operations, quoting, sales support, or opportunity management.
• Advanced expertise in opportunity lifecycle management—including sourcing, entitlement or configuration validation, and upsell identification across multiple offering types.
• Detail-oriented and analytical, able to reconcile pricing, dates, and partner rules across large opportunity volumes.
• Collaborative problem-solver who escalates effectively, proposes improvements, and supports a culture of continuous improvement across the pipeline team.
• Ability to anticipate patterns, connect broader implications, and apply judgment across multiple sources of information.
• Experience coaching less experienced coworkers and contributing to team development.
• Familiarity with key platforms—Salesforce, partner/distributor portals, Quote Automate, Outlook, Web Ex, and Teams—and ability to quickly adopt new systems and tools.

Pay range: $24.52 – $33.75 hourly, depending on experience and skill set. Benefits overview:  Salary ranges may be subject to geographic differentials.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win.

Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.