Field Support Technician

Field Support Technician

Scotsman Ice Systems

Join to apply for the Field Support Technician role at Scotsman Ice Systems

Do you have a passion for commercial refrigeration? Would you like to leave the field and be home for nights, weekends and holidays? You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hill office. This job is Monday through Friday, in office and provides top tier benefits.

• Included benefits:
  • Employee life insurance and AD&D
  • Short term and long term disability
  • Company HSA contribution for HDHP
  • Employee assistance program
  • Financial wellness services through Truist Momentum
  • Travel assistance through Lincoln Travel Connect
  • 10 paid holidays
  • Accrued paid time off
  • 5 prorated sick days
  • Tuition assistance
  • Participation in annual performance based bonuses
• Voluntary benefit offerings:
  • Medical insurance through Blue Cross Blue Shield
  • PPO and HDHP with HSA through Health Equity
  • Prescription benefits through Express Scripts
  • Dental insurance through Delta Dental
  • Vision benefits through VSP
  • Medical and dependent care flexible spending accounts through Flores
  • Additional voluntary life insurance and AD&D, including dependent coverage
  • Supplemental plans through UNUM - critical illness, accident insurance, hospital indemnity
  • Group legal coverage and identity theft protection through Legal Shield
  • 401k program with a company match

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Provides technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line.
• Function as a Field Service Representative in the field when required.
• Provides technical support to customers by phone, text, chat and logs information for each call in database.
• Reviews and verifies labor warranty claims for processing.
• Supports National Accounts projects and follow up.
• Supports Consumer Products calls and determines action.
• Responds to routine correspondence request for service assistance.
• Identifies and reports potential emerging or major field service problems.
• Coordinates certain start ups, working between KES and service providers.
• Assists Installation Coordinator with technical support, contacting providers, and processing invoices.
• Provides scheduled On-Call 24 X 7 Tech Line support.
• Analyzes data as requested to identify possible warranty cause or risk.

• EPA Refrigerant Usage certification, Type I & II.
• Minimum two–year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
• Windows based computer skills.
• Microsoft Office proficient, especially Excel.
• Must be able to understand and use CRM, SMS and enter live customer information.
• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional image.
• Occasional travel if necessary.

• Entry level

• Full-time

• Information Technology

• Food & Beverages