Tech Operations Analyst — SLA-Driven Incident Support
Listed on 2026-10-08
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IT/Tech
IT Support
CDW is seeking a Technical Support Associate in Vernon Hills, Illinois. You will perform tier-1 support and handle incidents related to monitored technologies for our managed services customers, following defined procedures, schedules, and checklists.
You will collaborate with customers, suppliers and colleagues to prioritize and deliver services within SLAs and security requirements, document outcomes, and escalate when needed.
We are seeking a motivated Tech Operations Analyst — SLA-Driven Incident Support to join CDW in Vernon Hills, IL, United States.
As a Tech Operations Analyst — SLA-Driven Incident Support, you will play an important part at CDW in Vernon Hills, IL, United States.
We invite applications for the Tech Operations Analyst — SLA-Driven Incident Support position located in Vernon Hills, IL, United States.
The following role is for a Tech Operations Analyst — SLA-Driven Incident Support with CDW.
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