Inside Sales Representative

Our client is seeking an Inside Sales Representative to strategically expand assigned growth accounts and secures new business within the designated territory through proactive outbound communications, diligent quote and abandoned cart follow-up, and the nurturing of customer relationships. The primary focus includes interacting with industrial, academic, government, and biotech organizations, supported by a diverse Analytical Reference Materials (ARM) product portfolio. Effectively articulates the client’s value propositions in all customer interactions while building robust business relationships across various organizational levels.

Identifies new business opportunities within accounts and actively pursues leads, quotes, and abandoned carts to successfully close sales.

Responsibilities

• Achieves annual sales targets; understands and implements systems, contracting, and pricing strategies.
• Builds relationships to promote sales growth of assigned accounts through outbound phone, email, or other methods of communication; establishes working relationships with end-users and buyers in order to secure sales.
• Develops and maintains effective relationships with multiple customer departments (e.g., Purchasing, Research & Development, Engineering, Maintenance, Laboratory, and Quality); identifies key players at customers’ organizations - understands and meets customers’ needs.
• Probes and identifies customer opportunities that are not readily apparent; offers solutions.
• Is empowered to coordinate efforts with other departments (such as marketing, applications, customer experience, and credit/accounting) to ensure the satisfaction of and bolster relationships with their assigned accounts.
• Works with the ARM customer experience team to generate quotes, ensure that orders are entered and that products are shipped in a timely fashion.
• Engages with dormant assigned accounts that have no recent sales activity within a defined period; identifies potential new opportunities.
• Understands the account management process; develops strategies and implements plans to grow profitable sales; presents plans during business review meetings.
• Develops new business through researching and understanding the customer’s market (e.g., environmental, food & beverage, pharma & life sciences, petrochemistry, forensics & toxicology, etc.).
• Attends product/vendor/systems meetings and training sessions to stay up to date on new product introductions and current product portfolios.
• Utilizes supplier catalogs, online databases, and other appropriate resources to cross-reference products to meet customer order requirements. Makes suggestions for alternative products when items are not in stock.
• Assists customers with buying decisions: researches products, cross-references against similar products available from key competitors, and provides pricing & availability.
• Utilizing  as well as other applications, maintains accurate records and the files necessary for proper management of customers.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree in a science-related field froman accredited higher learning institution strongly preferred, or an equivalent combination of education and experience.
• Minimum of 2 years Inside/Field Sales or Technical Product experience in related product categories is strongly preferred.
• Proficiency in Excel and MS Office applications is required, and strong database experience is desirable.
• Interpersonal skills to build relationships with and to conduct professional and courteous phone conversations with internal and external customers.
• Must be results-oriented and self-motivated; strives to achieve targets and goals; is assertive and proactive.
• Excellent technical and analytical skills; ability to learn product lines in order to participate in promotions and probe effectively; ability to analyze data and compile reports as needed. Must be able to assimilate data and draw conclusions.
• Must possess a customer-focused mentality to meet and exceed our customer expectations.
• Ability to manage and execute multiple projects concurrently to successful completion, meet deadlines, and follow up in a timely manner through…